Digital marketing plan FAQsUnderstand what the plan provides.
What does “allocated hours” mean?
Allocated hours are the professional time reserved for HYM Digital to work on agreed priorities. That time may include strategy, meetings, research, implementation, creative work, technical work, optimisation, reporting and project coordination.
Are all listed marketing services completed every month?
No. The service list describes the capability available through HYM Digital. Actual work is prioritised according to the plan’s capacity and the business need. Smaller plans require a tightly focused priority rather than simultaneous management of every channel.
Are the weekly prices billed weekly?
The prices are expressed as weekly rates, but the current plans are billed monthly. The proposal should confirm the monthly invoice amount, GST treatment, commencement date and any minimum engagement period.
Does the plan price include Google or social-media advertising spend?
No. Advertising media is paid separately to the relevant platform. Software, subscriptions, hosting, external production and other third-party costs are also separate unless the written proposal specifically includes them.
Can unused hours roll over?
Rollover should not be assumed. The written proposal will define whether unused time expires, can be carried forward within limits or can be reallocated. This prevents an unmanageable backlog and protects the ongoing capacity reserved for each client.
Can I change plans?
Plan changes can be discussed as business needs and workload change. Increased capacity is subject to availability, while reductions and cancellation are governed by the agreed notice and minimum-term conditions.
Which plan is best for active multi-channel marketing?
The ten-hour Small Business plan is the most suitable of the current options for an integrated program. The one- and two-hour plans are better for maintenance or a focused priority. A custom allocation can be discussed when the existing tiers do not provide enough capacity.
Are results guaranteed?
No. HYM Digital cannot guarantee rankings, leads, sales or financial returns because platforms, markets, competitors and customer decisions remain outside an agency’s control. The commitment is to agreed professional time, sound work, transparent priorities and evidence-based improvement.